Business Etiquette

The outcomes of this course are:

You will be able to

• Understand the concept of etiquette and recognize its significance in business
• Communicate the correct message with your non-verbal language
• Implement twelve principles of etiquette in day-to-day business situations
• Use effective greeting and introduction etiquette
• Exercise courteous telephone etiquette
• Understand and use meeting etiquette
• Gain an understanding of meal etiquette and recognise its relevance in business